1. When you can get a refund
- Cancellation: if you cancel within your rights under our Cancellation Policy.
- Duplicate or incorrect payments: if you were charged twice or paid more than the agreed amount. Please tell us within 30 days of the payment.
- Services not provided as agreed: we will first try to put things right. If we cannot, we will refund the affected part of the payment.
- If we cancel: you receive a full refund for any work not yet performed.
2. When refunds are not given
- For work already completed and delivered as agreed.
- For work carried out during the cancellation period at your request. In that case we refund the payment minus a proportionate amount for the work done.
- For costs we have committed to on your behalf with your approval (for example third-party licences) that cannot be recovered.
3. How to request a refund
Email humzacjalil@gmail.com with your name, the payment date, the amount and currency, and the reason for your request. We will reply within 5 working days.
4. How refunds are paid
- Approved refunds are issued within 14 days of approval.
- Refunds go back to the original payment method (card, Apple Pay or Google Pay) in the original currency.
- Your bank may take a further 5–10 working days to show the refund.
- We refund the amount we received. We are not responsible for exchange-rate differences or fees charged by your bank.
5. Chargebacks
Please contact us before raising a dispute with your bank. Most issues can be resolved faster directly.
6. Your statutory rights
This policy does not affect your statutory rights as a consumer under UK law.